Legal
Shipping Policy
Revatak
1. Order Confirmation
Once your order is successfully placed on our Platform, you will receive an email and/or SMS confirming receipt of your order. A separate notification will be sent once your order has been dispatched, which shall constitute acceptance of your order. For Cash on Delivery (COD) orders, Revatak reserves the right to confirm the order via call, SMS, or email prior to dispatch. Unconfirmed COD orders may be cancelled at our discretion.
2. Order Processing & Dispatch
Orders are typically processed and dispatched within 1–2 business days, excluding Sundays and public holidays. While we strive to dispatch all orders promptly, processing times may vary depending on product availability, order volume, or operational factors. In cases where multiple products are ordered, items may be shipped separately to ensure faster delivery.
3. Delivery Timeline
Once dispatched, orders are generally delivered within 5–8 business days, depending on the delivery location. Please note that delivery timelines are indicative and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, logistical disruptions, public holidays, or events beyond our control. Revatak shall not be held liable for such delays.
4. Shipping Charges
We offer free shipping, depending on order value or during offers. Cash on Delivery (COD) is available for select orders and locations across India. A convenience fee may be applied on COD orders, which may vary depending on factors such as delivery location, order value, and courier partner charges. The applicable COD fee, if any, will be clearly displayed at the time of checkout before placing the order. Revatak reserves the right to enable or disable COD as a payment option for certain pin codes, customers, or order values at its sole discretion. Orders placed via COD may be subject to additional verification. Revatak reserves the right to cancel unverified or suspicious COD orders without prior notice. In cases where a COD order is refused at the time of delivery or fails due to customer unavailability, Revatak reserves the right to restrict future COD orders for such customers.
5. Delivery Attempts
Our delivery partners will attempt to deliver the package to the address provided at the time of order. If the delivery attempt is unsuccessful due to customer unavailability or incorrect address details, the courier partner may reattempt delivery as per their policies. Repeated failed delivery attempts or refusal to accept delivery may result in order cancellation and may lead to restrictions on future orders.
6. Customer Responsibility
Customers are responsible for providing accurate and complete shipping details at the time of placing the order. Revatak shall not be liable for delays, losses, or failed deliveries resulting from incorrect or incomplete address information.
7. Damaged or Tampered Packages
Customers are advised to inspect the package at the time of delivery. If the package appears damaged, tampered, or opened, customers should refuse delivery or report the issue to our support team within 24–48 hours of receiving the order. Claims raised beyond this timeframe may not be accepted.
8. Serviceable Locations
Revatak currently ships across India. We do not offer international shipping at this time. Delivery availability is subject to serviceability of the courier partner in your location.
9. Order Cancellation by Revatak
Revatak reserves the right to cancel any order at its sole discretion, including but not limited to: product unavailability; errors in pricing or product information; suspected fraudulent or bulk orders; or issues identified by payment or security systems. In such cases, customers will be notified and refunded as per applicable policies.
10. Force Majeure
Revatak shall not be held liable for delays or failure in delivery due to events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental actions, or logistical disruptions.
11. Contact Information
For any queries related to shipping or delivery, please contact:
- Revatak Nutraceuticals Private Limited
- Email: support@revatak.com
- Phone: +91 8200664038