Privacy Policy

1. Introduction

By using our Platform, you acknowledge and consent to the practices described herein. If you do not agree with this Policy, we recommend discontinuing use of the Platform or contact us.

2. Scope of This Policy

This Policy applies to all users who browse, access, or make purchases through Revatak’s Platform within India. It governs the handling of personal information collected digitally and does not extend to offline interactions unless explicitly stated.

3. Consent & Customer Communication

By sharing your information with us, you provide informed consent to receive communications related to your orders, account activity, wellness updates, and exclusive offers via email, SMS, WhatsApp, and calls. This consent applies even if your number is registered under the National Customer Preference Register (DND), in accordance with applicable TRAI regulations.

4. What Constitutes Personal Information

Personal Information refers to any data that identifies you as an individual, either directly or indirectly. This includes your name, contact details, delivery address, payment-related information, IP address, device identifiers, and behavioral data associated with your interaction on our Platform. Information that is publicly available or mandated to be disclosed under applicable laws shall not be considered Personal Information for the purposes of this Policy.

5. How We Collect Information

We collect your information through multiple touchpoints to ensure a seamless and personalized experience. This includes information you voluntarily provide when you create an account, place an order, subscribe to communications, or interact with our customer support. Additionally, we automatically collect technical and behavioral data such as device information, browsing patterns, IP address, and interaction metrics through cookies and similar technologies. We may also receive relevant information from trusted third parties such as logistics partners, payment processors, and marketing platforms to enhance service efficiency.

6. Categories of Information Collected

The information we collect may include your full name, email address, mobile number, billing and shipping address, and optional demographic details such as date of birth or preferences. Payment information is processed securely via certified third-party payment gateways. We also collect technical data such as device type, operating system, browser type, and usage behavior to improve Platform performance and user experience.

7. Purpose of Processing Personal Information

Your information is used to deliver a refined and reliable customer experience. This includes processing and fulfilling orders, facilitating secure payments, managing customer support interactions, and providing timely updates regarding your purchases. We also use this data to personalize your experience, recommend relevant products, conduct research and analytics, improve our offerings, and communicate exclusive promotions. Additionally, your information helps us detect fraud, enforce our terms, and comply with legal and regulatory obligations.

8. Legal Basis for Data Processing

We process your information based on clearly defined legal grounds. These include the necessity to fulfill contractual obligations when you place an order, our legitimate interest in enhancing customer experience and marketing our products, compliance with statutory requirements under Indian law, and your explicit consent wherever applicable.

9. Sharing and Disclosure of Information

Revatak maintains strict confidentiality of your data and shares it only with trusted partners who are essential to delivering our services. This includes logistics providers, payment gateways, analytics partners, and customer support service providers. We may also disclose information where required by law, regulatory authorities, or to protect our legal rights. Under no circumstances do we sell or rent your personal information to third parties.

10. Payment Security

All financial transactions on our Platform are processed through secure, PCI-DSS compliant payment gateways. Revatak does not store your card or banking details on its servers, ensuring maximum protection of sensitive financial information.

11. Data Retention & Storage

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, including legal, taxation, and compliance requirements under Indian law. Once the data is no longer required, it is securely deleted or anonymized. Your data may be stored on secure servers or trusted cloud infrastructure with industry-standard safeguards in place.

12. Cookies & Tracking Technologies

Revatak uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze user behavior. These technologies enable us to deliver a more personalized and efficient experience. You may disable cookies through your browser settings; however, certain features of the Platform may not function optimally as a result.

13. Your Rights & Choices

You retain full control over your personal information. You may access, update, or correct your data at any time through your account settings or by contacting us. You may also opt out of promotional communications via the unsubscribe option provided in our messages. Requests for data deletion will be honored subject to applicable legal and regulatory requirements.

14. Data Security

We employ advanced technical and organizational measures to safeguard your data, including encryption, secure servers, firewalls, and restricted access controls. While we adhere to industry best practices, no digital system can guarantee absolute security.

15. Third-Party Integrations

Our Platform may contain links to third-party websites or services. These platforms operate independently and are governed by their own privacy policies. Revatak is not responsible for their content or data practices.

16. Children’s Privacy

Revatak’s Platform is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors. Any such data identified will be promptly removed.

17. FSSAI & Regulatory Compliance

Revatak operates in compliance with the Food Safety and Standards Authority of India (FSSAI) regulations and applicable nutraceutical guidelines. While our products are formulated to support general wellness, the information collected through our Platform is not intended to diagnose, treat, cure, or prevent any disease. We ensure that all data handling practices align with the Information Technology Act, 2000, applicable rules thereunder, and relevant consumer protection laws in India.

18. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in legal requirements or business practices. Updated versions will be published on this page with an effective date. Continued use of the Platform constitutes acceptance of such updates.

19. Grievance Redressal

For any concerns regarding your personal information or this Policy, you may contact our designated Grievance Officer: Revatak.

• Email: support@revatak.com
• Phone: +91 8200664038

20. Fraud & Safety Advisory

Revatak does not authorize any third party to offer unrealistic discounts, bulk schemes, or free products in exchange for payments outside official channels. Customers and business partners are advised to verify all offers before making transactions. For verification or to report suspicious activity, please contact our official support team.