Refund, Return & Cancellation Policy

1. Overview

At Revatak, we are committed to delivering premium-quality nutraceutical products with the highest standards of safety and care. Due to the nature of our products, which fall under consumable health and wellness supplements, our return and refund policy is designed to ensure product integrity, hygiene, and customer safety.

2. Return Policy

As our products are consumable in nature, we do not accept returns once the product has been delivered, except in cases where the product received is damaged, defective, or incorrect. Customers are requested to inspect their order at the time of delivery. In case of any damage, tampering, or incorrect product, the issue must be reported to our customer support within 24–48 hours of delivery, along with clear photographic or video evidence. Requests raised beyond this time window may not be eligible for return or replacement.

3. Refund Policy

Refunds will be processed only under the following circumstances: product received is damaged during transit; product received is incorrect or missing; or the order is cancelled before dispatch. Once your request is reviewed and approved, the refund will be initiated to the original payment method within 5–7 business days. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, and customers may be required to provide valid bank account details. Revatak reserves the right to decline refund requests that do not meet the above conditions.

4. Replacement Policy

In cases where the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability. The decision to provide a refund or replacement will be at the sole discretion of Revatak after verification of the claim.

5. Cancellation Policy

Orders can be cancelled only if the request is made before dispatch. Once the order has been shipped, cancellation requests will not be accepted. Revatak reserves the right to cancel any order at its sole discretion, including but not limited to: product unavailability; pricing or technical errors; or suspected fraudulent transactions. In such cases, a full refund will be issued.

6. Non-Returnable Conditions

Refunds or returns will not be accepted under the following conditions:

• Product has been opened, used, or consumed
• Delay in delivery due to courier or external factors
• Minor variations in packaging, labeling, or color
• Customer dissatisfaction without valid product defect

7. Failed Delivery & Refusal

In case of failed delivery attempts due to customer unavailability or refusal to accept the order:

• The order may be cancelled
• Shipping charges may not be refunded
• Revatak reserves the right to restrict future orders (especially COD)

8. Refund Processing Timeline

Once approved: prepaid orders are refunded to the original payment method within 5–7 business days; COD orders are refunded via bank transfer within 5–7 business days after receiving bank details. Delays may occur depending on banking partners.

9. Contact for Support

For any return, refund, or cancellation request, please contact: Revatak

• Email: support@revatak.com
• Phone: +91 8200663048